Refund Policy

ProStudy Hub

Effective date: 28 October 2026
Website: https://prostudyhub.com
Contact: hello@prostudyhub.com

1. Our Refund Commitment

At ProStudy Hub, we are committed to providing a fair and transparent experience when customers purchase our online educational courses.

This Refund Policy explains:

• When refunds may be available.
• How technical problems and service failures are addressed.
• How partial refunds may be calculated.
• How Stripe payment processing fees are treated.
• How customers can request a refund or other remedy.

Our services are subject to applicable Australian Consumer Law (ACL) protections.

Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

2. Digital Course Purchases

ProStudy Hub provides online educational courses through its digital learning platform.

Courses are available for specified access durations, which may include:

• 7 days
• 30 days
• 90 days
• 180 days

All course prices are displayed in Australian dollars (AUD).

Purchases are one-time payments. They do not create recurring subscriptions or automatic billing arrangements.

For a new personal purchase or gift, the access period generally begins when the course is successfully claimed and activated in the learner’s ProStudy Hub account.

For a signed-in renewal, the additional access period is applied according to the renewal arrangements displayed at checkout.

3. Change-of-Mind Purchases

ProStudy Hub does not generally provide refunds solely because a customer:

• Changes their mind after purchasing a course.
• Decides not to continue studying.
• Does not use some or all of their purchased access.
• Purchases the wrong course or duration.
• Finds another learning provider or course they would prefer.
• Does not achieve their desired examination score, professional registration or employment outcome, where no such outcome was guaranteed.

We may consider exceptional circumstances and offer a discretionary remedy, such as a course transfer, credit or partial refund.

Any discretionary remedy will be assessed individually.

This section does not affect any refund or other remedy required under Australian Consumer Law.

4. Problems With Course Access or Delivery

Customers should contact us if they experience problems such as:

• Payment being completed but course access not being activated.
• An incorrect charge or accidental duplicate payment.
• A purchased renewal not being applied correctly.
• Significant technical problems that prevent course participation.
• Course content that is materially different from its advertised description.
• A failure to provide the purchased educational service with the care, skill or suitability required by law.

We will investigate reported problems and provide an appropriate remedy.

Depending on the circumstances, remedies may include:

• Correcting a technical problem.
• Activating or restoring purchased access.
• Extending course access to compensate for a service interruption.
• Correcting an incorrect enrolment or purchase.
• Providing a partial or full refund where appropriate.
• Providing another remedy required by applicable law.

Where a problem is minor and can be remedied, we will seek to resolve it within a reasonable time, as required by Australian Consumer Law.

If a minor failure is not remedied within a reasonable time, customers may become entitled to further remedies under Australian Consumer Law.

5. Major Service Failures and Australian Consumer Law

Australian Consumer Law provides consumer guarantees for services, including requirements concerning due care and skill, suitability for relevant purposes and delivery within a reasonable time where applicable.

A service may have a major failure where, for example:

• A reasonable customer would not have purchased the service if they had known the nature and extent of the problem beforehand.
• The service is substantially unfit for its normal purpose and cannot easily be remedied within a reasonable time.
• The service cannot meet a particular purpose made known to and agreed with the supplier, and the problem cannot easily be remedied within a reasonable time.
• The service creates an unsafe situation.
• Multiple failures, considered together, amount to a major failure under Australian Consumer Law.

Where a major failure occurs, customers may be entitled to cancel the service and receive a refund for the unused portion, or retain the service and seek compensation for its reduced value.

Customers may also be entitled to compensation for other reasonably foreseeable losses or damage where required by law.

A major service failure does not necessarily mean that the entire original purchase price must be refunded if satisfactory services have already been supplied.

Where no satisfactory service has been provided and a full refund is legally required, ProStudy Hub will refund the full amount paid.

We will assess each situation according to the services supplied, the nature of the failure and the customer’s applicable legal rights.

6. Partial Refunds and Access Already Provided

Because ProStudy Hub sells time-limited digital educational services, customers may already have received part of the purchased service before a refund request arises.

Where permitted by Australian Consumer Law, the amount of a refund may take into account the reasonable value of services already provided satisfactorily.

Relevant considerations may include:

• The purchased course and access duration.
• The period during which the course was available and functioning as required.
• Whether the reported problem affected the entire course or only particular features.
• Whether the problem could be corrected within a reasonable time.
• Whether the customer has received part or all of the educational service as agreed.
• The nature of the customer’s entitlement under Australian Consumer Law.

A proportional calculation based on unused access time may be appropriate in some circumstances, but it will not automatically determine every refund amount.

We will not automatically reduce a statutory refund merely because a customer logged into a course or opened learning materials.

Any partial refund will be assessed fairly and consistently with the customer’s legal rights.

7. Payment Processing Fees

ProStudy Hub uses Stripe to process payments securely.

Stripe charges transaction processing fees and may retain the original processing fees when a transaction is refunded.

7.1 Refunds required by law

Where Australian Consumer Law requires ProStudy Hub to provide a refund or other monetary remedy, we will not deduct Stripe transaction fees or refund administration fees from the amount legally owed to the customer.

Where the customer is legally entitled to a full refund, the full purchase amount will be refunded, even if Stripe has retained its original processing fee.

Where a partial refund is legally appropriate, the amount will be determined by the applicable consumer remedy, not by simply subtracting Stripe’s processing fees.

7.2 Discretionary refunds

Where a refund is requested outside a customer’s statutory consumer rights, ProStudy Hub may decline the request or offer a discretionary resolution.

A discretionary resolution may include:

• A full or partial refund.
• A transfer to another eligible course.
• A course credit.
• Another mutually agreed arrangement.

When considering a discretionary refund, we may take into account reasonable costs incurred in processing the purchase, including non-refundable payment processing fees.

Any proposed partial refund amount will be clearly explained to the customer before it is agreed upon.

Stripe processing fees will not be used to reduce or avoid any refund or remedy required by Australian Consumer Law.

8. Gift Purchases and Redemption Codes

ProStudy Hub may offer course access through gift or redemption codes.

Gift and redemption codes do not expire.

However, course materials may be revised, improved or updated over time.

If a gift or redemption code is redeemed significantly later than its original purchase date, the course content available at redemption may differ from the content available at the time of purchase.

Gift codes are intended for one successful redemption and generally cannot be exchanged for cash.

Refund requests involving gift purchases will be considered according to the circumstances and applicable Australian Consumer Law.

The fact that a gift code has not yet been redeemed does not automatically establish or exclude a right to a refund.

Nothing in this section limits the statutory rights of a gift purchaser or recipient.

9. Course Renewals

Course renewals allow eligible students to purchase additional access to an existing course.

Renewals are one-time payments and do not result in automatic recurring charges.

Where a renewal is successfully processed, the additional access period is applied to the relevant ProStudy Hub account.

If:

• A renewal payment is charged more than once.
• The incorrect duration is applied.
• Additional access is not activated correctly.
• Another technical or payment error occurs.

Customers should contact ProStudy Hub so the issue can be investigated and an appropriate remedy provided.

Where a renewal is refunded, ProStudy Hub may need to adjust the additional access associated with that payment, subject to applicable law and the circumstances of the refund.

Existing learning records and progress will be handled according to our normal account and learning-record practices.

10. Examination Results and Educational Outcomes

ProStudy Hub provides educational materials and examination preparation resources.

Unless expressly stated otherwise, course purchases do not guarantee:

• A particular examination score.
• Passing an examination.
• Professional registration or licensing.
• Employment or career advancement.
• Recognition by a particular professional or regulatory body.

A student’s failure to achieve a desired result does not, by itself, establish an entitlement to a refund.

However, this provision does not affect the customer’s rights where the service fails to meet an applicable consumer guarantee or has been inaccurately or misleadingly described.

11. How to Request a Refund

To request a refund or report a purchase problem, please email:

hello@prostudyhub.com

Include the following information where available:

• Your name.
• The email address used at checkout.
• The course purchased.
• The purchase date and amount.
• Your Stripe receipt or transaction reference.
• A brief explanation of the issue.
• Relevant screenshots or error messages, if applicable.

Please do not send complete payment-card numbers, card security codes or account passwords.

We will acknowledge refund requests and investigate them within a reasonable period.

We may request additional information where reasonably necessary to assess the issue.

Customers are encouraged to contact us promptly when a problem occurs so we can investigate and, where appropriate, restore access or provide another timely remedy.

This does not impose an additional deadline that limits statutory consumer rights.

12. Refund Processing

Approved refunds will generally be processed through Stripe and returned to the original payment method.

The time required for refunded funds to appear depends on Stripe, the payment method and the customer’s financial institution.

We will notify the customer when a refund has been initiated.

For any partial refund, we will explain the amount being refunded and the basis for that amount.

Refunds and any adjustments to course access will be handled in accordance with applicable law.

13. Australian Consumer Rights

Our services come with guarantees that cannot be excluded under Australian Consumer Law.

For major failures with a service, customers may be entitled to:

• Cancel the service contract.
• Receive a refund for the unused portion or compensation for its reduced value.
• Receive compensation for other reasonably foreseeable loss or damage, where applicable.

Where a failure is not major, customers are entitled to have the problem remedied within a reasonable time. If that does not occur, further remedies may become available under Australian Consumer Law.

Nothing in this Refund Policy limits, excludes or overrides these rights.

For additional information about consumer guarantees and refunds, visit:

Australian Competition and Consumer Commission
https://www.accc.gov.au

14. Changes to This Policy

ProStudy Hub may update this Refund Policy to reflect changes in our services, payment processes or applicable legal requirements.

The current version will be published on our website with its effective date.

Any updates will be subject to applicable law and will not remove statutory rights acquired through an existing purchase.

15. Contact Us

For questions about payments, refunds or access to purchased courses:

ProStudy Hub
Email: hello@prostudyhub.com
Website: https://prostudyhub.com