Frequently Asked Questions

ProStudy Hub is an online learning platform offering professional education and examination preparation courses. Study flexibly at your own pace. Professional Learning. Real Progress.

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Yes. You can access your purchased learning materials through your ProStudy Hub account using a compatible internet-connected device.

Yes. Courses are designed for flexible, self-paced learning during your active access period.

No. Our educational resources support your preparation but do not guarantee examination scores, professional registration or employment outcomes.

Prices depend on the course and selected access period: 7, 30, 90 or 180 days. All prices are in Australian dollars (AUD). See the individual course pages for current pricing.

No. All ProStudy Hub course purchases are one-time payments. There are no automatic subscription renewals or recurring course charges.

For a new personal purchase, access generally starts when you claim and activate the course. For a gift, access generally begins when the recipient redeems it. Renewals follow the arrangements shown at checkout.

You will no longer be able to use restricted course materials until you renew access. Your existing learning records may remain associated with your account.

Learning progress and assessment records are generally retained. When you renew the same course, your existing progress should remain available.

Yes. You can purchase multiple courses using your ProStudy Hub account. Each course has its own access period and expiry date.

Yes. An account is required to access courses, record learning progress and complete activities.

Check the activation email after a successful personal purchase, then sign in to or create your ProStudy Hub account and follow the claim instructions. For personal purchases, use the same email address as at checkout.

Check your inbox and spam/junk folders for the email address used at checkout. If it has not arrived, email hello@prostudyhub.com. Do not pay again just because the email is missing.

Personal purchase activation generally requires your account email to match your checkout email. If you entered the wrong address, contact support.

No. Account and individual course access are intended for personal use. Select the gift-purchase option if you are buying for someone else.

Use the password reset option on the ProStudy Hub student login page. Check your inbox and spam/junk folders for reset instructions.

All course prices are displayed and charged in Australian dollars (AUD). Your card provider may apply currency conversion charges.

Payments are processed securely through Stripe. ProStudy Hub does not require complete card information to be entered directly into the learning platform.

No. We do not automatically charge your card or renew your access. You choose whether to buy more time.

Check your inbox and spam/junk folders for the activation email. If you have claimed your course and still cannot access it, email hello@prostudyhub.com with your course name, purchase email and transaction reference. Do not purchase again before the issue is investigated.

Refunds are considered under our Refund Policy and applicable Australian Consumer Law. We do not generally offer change-of-mind refunds, but statutory consumer rights remain unaffected.

Yes. Eligible courses offer additional 7-, 30-, 90- or 180-day access periods.

Sign in to your ProStudy Hub account, visit the course renewal section, select the duration and make a one-time payment. Signed-in renewals normally extend the existing enrolment automatically.

No. For eligible active enrolments, the newly purchased days are normally added to your existing expiry date.

Yes. You can generally purchase additional access after expiry. Once the renewal is applied, you can return to the course.

Your existing course progress and assessment records are normally preserved when you renew the same course.

Yes, where the gift option is available. The recipient can redeem the gift using their own ProStudy Hub account.

After a successful gift purchase, the purchaser receives redemption instructions. The recipient signs in to or creates a ProStudy Hub account and redeems the code.

No. Gift and redemption codes do not expire. However, course content is periodically reviewed and updated. If a code is redeemed significantly later than purchase, the materials available at redemption may differ from those available when purchased.

The access period generally begins when the recipient successfully redeems and activates the gift.

No. Each gift or redemption code is intended for a single successful redemption.

Check the relevant inbox and spam/junk folders. If the information cannot be found, the purchaser can email hello@prostudyhub.com.

ProStudy Hub is designed for modern internet-connected devices, including phones and tablets. A laptop or desktop may work better for complex quizzes.

Most activities run in a modern web browser. Certain resources may require common document or media-viewing software.

Only where a resource or course feature expressly allows it. Materials are for personal study and must not be redistributed without permission.

Refresh the page, sign in again or try an updated browser. If the problem persists, email hello@prostudyhub.com with the course name, affected activity and a description or screenshot.

Occasional maintenance or technical interruptions may occur. If a significant issue affects purchased access, contact us for investigation and an appropriate remedy under our policies and applicable law.

ProStudy Hub is not a Registered Training Organisation (RTO). Certificates may be issued to confirm that a student has accessed the course and completed the associated learning activities. However, these certificates do not constitute a formal qualification or nationally recognised certification under the Australian Qualifications Framework (AQF). If receiving a certificate is important to you, please contact us before purchasing a course to discuss your options.

Unless expressly stated in a course description, examination preparation courses should not be regarded as accredited qualifications or substitutes for regulatory requirements.

ProStudy Hub is an independent educational provider. Unless explicitly stated, our courses are not represented as officially endorsed by or affiliated with examination organisations.

Please read our Privacy Policy for information about student accounts, learning records and payments.

Read our Privacy Policy, Terms and Conditions, Refund Policy and Cookie Policy.

Email hello@prostudyhub.com for course, account, technical or payment assistance. Never send passwords or complete card details.