Privacy Policy

ProStudy Hub

Website: https://prostudyhub.com
Effective date: 28 October 2026
Contact: hello@prostudyhub.com

1. Our commitment to privacy

ProStudy Hub is an online education platform offering professional learning and examination preparation courses.

We respect your privacy and aim to handle personal information transparently, securely and in accordance with applicable Australian privacy laws.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and how you can contact us about your information.

2. Information we collect

Depending on how you use our services, we may collect:

• Your name, email address and account registration details.
• Course purchases, payment references, receipts and access durations.
• Course enrolments, learning progress, quiz attempts, assessment results and completion records.
• Gift-purchase and redemption information.
• Communications you send to us, including support enquiries.
• Technical information such as IP addresses, device and browser details, login activity and security logs.
• Information collected through cookies and similar technologies.

We ask that you provide accurate information when creating or using your account.

3. How we collect information

We collect information when you register for a ProStudy Hub account, buy or redeem course access, participate in learning activities, contact us or use our website.

We may also receive information from payment processors and service providers involved in delivering our services.

4. How we use your information

We use personal information to:

• Create and manage ProStudy Hub accounts.
• Process purchases and verify payment status.
• Activate course access, gift codes and renewals.
• Record learning progress and assessment results.
• Send purchase confirmations, activation links, access-expiry reminders and important service communications.
• Respond to enquiries and resolve technical or payment issues.
• Protect accounts, prevent fraud and maintain platform security.
• Meet our legal, accounting and record-keeping obligations.
• Improve the reliability and functionality of our services.

We do not sell your personal information.

We will not send promotional marketing emails without an appropriate basis or consent, and we will provide an unsubscribe option where required by law.

5. Payments

Payments are processed through Stripe.

When you make a payment, Stripe may collect payment-card information and other information needed to process the transaction.

ProStudy Hub receives payment status, transaction references and information needed to fulfil your purchase. We do not intend to collect or store complete payment-card numbers or card security codes on our website.

Stripe handles payment information under its own privacy arrangements. You can review Stripe’s privacy information at https://stripe.com/privacy.

6. Learning records

When you use a course, ProStudy Hub records information necessary to provide the learning experience, including enrolments, progress, quiz submissions and completion information.

These records may be retained for legitimate service, support, security and legal purposes, including after paid course access expires.

Expiry of course access does not necessarily mean that associated learning records are immediately deleted.

7. Service providers

We use third-party providers to operate our services, including:

• Stripe for payment processing.
• Hostinger for website hosting and related infrastructure.
• WordPress and Moodle software for website and learning-platform functionality.
• Email and technical service providers used to deliver account and service notifications.

We share information only to the extent reasonably required for those services, or otherwise where permitted or required by law.

8. Overseas processing and disclosure

Some service providers may store, process or access information outside Australia.

Where applicable, we take reasonable steps to protect personal information handled by external providers. The countries involved depend on our providers’ infrastructure and service arrangements.

Details of likely overseas disclosures will be updated as our provider arrangements are confirmed.

9. Cookies and security

Our website may use cookies and related technologies for account sessions, essential website functions, security and the operation of course and checkout features.

We apply reasonable technical and organisational measures to protect personal information. However, no online service can guarantee absolute security.

Please protect your account credentials and contact us if you believe your account has been accessed without authorisation.

10. Accessing and correcting information

You may request access to personal information we hold about you or ask us to correct inaccurate information.

Please email hello@prostudyhub.com. We may need to verify your identity before responding.

Certain information may need to be retained to comply with legal, transaction, security or record-keeping obligations.

11. Privacy complaints

If you have concerns about how your personal information has been handled, please contact hello@prostudyhub.com with details of your concern.

We will review your complaint and respond within a reasonable period.

Where Australian privacy law applies, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner at https://www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, providers or legal obligations.

The latest version will be published on this website with an updated effective date.

13. Contact

ProStudy Hub
Email: hello@prostudyhub.com
Website: https://prostudyhub.com