Terms and Conditions
ProStudy Hub
Effective date: 28 October 2026
Website: https://prostudyhub.com
Contact: hello@prostudyhub.com
1. Introduction
Welcome to ProStudy Hub.
These Terms and Conditions govern your use of the ProStudy Hub website, learning platform, digital courses, purchases, gift codes and related services.
By purchasing course access, registering for an account or using our services, you agree to these terms.
Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including rights under Australian Consumer Law.
2. Our educational services
ProStudy Hub offers online learning and examination preparation resources, including courses related to English-language testing, nursing examinations and clinical skills.
Our courses are intended for education and preparation. Unless expressly stated otherwise, purchasing a course does not constitute enrolment in an accredited qualification or guarantee recognition by any examination, registration or professional body.
We do not guarantee examination results, professional registration, employment or any particular outcome.
3. Accounts
A ProStudy Hub account may be required to activate purchased access and participate in courses.
You agree to provide accurate account information, keep your login credentials confidential and use your account responsibly.
Course access is generally intended for the individual learner whose account receives the enrolment. You must not sell, share or transfer account access without our permission.
Contact us if you believe your account has been compromised.
4. Course purchases and pricing
Course prices are displayed in Australian dollars (AUD).
The full amount payable is shown before you confirm your payment. Any applicable taxes or mandatory charges will be included in the displayed total where required by law.
Payments are processed through Stripe.
Course purchases are one-time payments. They do not create recurring subscriptions or automatic billing arrangements.
5. Course access durations
Courses are offered with access durations displayed at checkout, which may include 7, 30, 90 or 180 days.
For a new personal purchase, the paid access period ordinarily begins when the purchase is successfully claimed and activated in the learner’s ProStudy Hub account.
Access expires at the end of the purchased period unless it is extended by another eligible purchase or renewal.
Access durations and expiry dates are recorded in the learning platform.
6. Renewals
Students may purchase additional access to an eligible course.
Where a renewal is processed for an existing signed-in account, the purchased days are normally added to the current course expiry date if access remains active, or applied according to the renewal process shown at checkout if access has expired.
Renewals are one-time payments. No further payment occurs unless you choose to make another purchase.
Existing learning records may remain associated with your account when access is renewed.
7. Gift and redemption codes
ProStudy Hub may allow course access to be purchased as a gift.
Gift and redemption codes are intended for one successful redemption and must not be shared publicly.
Gift and redemption codes do not expire. However, course materials are periodically reviewed and updated. If a code is redeemed significantly later than its purchase date, the course content available at redemption may differ from the content available when the code was purchased.
A gift recipient may need to create or sign in to a ProStudy Hub account before redeeming a code. The purchased access period ordinarily begins when the code is successfully redeemed.
Gift codes have no cash value and cannot be exchanged for cash, except where required by law. Statutory consumer rights remain unaffected.
8. Activation emails and technical support
Purchase confirmations, claim links and important account notifications may be sent to the email address provided at checkout or registered to your account.
Please check your inbox and spam/junk folders for these emails.
If you experience difficulty with payment, course activation or access, contact hello@prostudyhub.com and provide the relevant course name and transaction details. Do not send complete card numbers or passwords.
9. Course materials and intellectual property
Course text, questions, videos, graphics, assessments and other materials are owned by ProStudy Hub or used under applicable rights or licences.
Purchasing access grants you a limited, personal, non-exclusive right to use the materials for your own learning during the relevant access period.
Unless expressly permitted, you may not reproduce, distribute, sell, publish, upload or share substantial portions of course content, or make it available to other people.
10. Acceptable use
You must not attempt to compromise website security, interfere with services, misuse assessments, impersonate another person or use automated tools to extract course content without authorisation.
We may take proportionate action to address misuse, including temporarily restricting access while investigating a genuine security concern.
Nothing in this section limits your statutory consumer rights.
11. Course updates and service availability
We may improve, correct or update course content to maintain relevance and educational quality.
We aim to provide purchased services with due care and skill. Temporary interruptions may occasionally occur because of maintenance, technical faults or events outside our reasonable control.
If a significant problem prevents us from supplying a purchased service as described, we will assess the appropriate remedy in accordance with Australian Consumer Law and our Refund Policy.
12. Refunds and consumer guarantees
Our Refund Policy explains how to request a refund or other remedy.
Australian Consumer Law provides rights and remedies that cannot be excluded by these Terms and Conditions.
A change of mind does not automatically entitle a customer to a refund, but we will consider requests fairly and comply with all applicable legal requirements.
13. Third-party websites and services
ProStudy Hub may contain links to third-party websites or use third-party services, including Stripe.
We are not responsible for independently operated third-party content, except to the extent required by applicable law.
14. Liability
We do not guarantee that use of a course will result in a particular examination score, professional outcome or employment opportunity.
To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee or other legal right that cannot lawfully be excluded.
15. Changes to these terms
We may update these terms for future purchases or to reflect operational or legal changes.
Any changes affecting an existing purchase will be subject to applicable law and will not remove rights already acquired by a customer.
16. Governing law
These terms are governed by the applicable laws of Australia and Western Australia, subject to any mandatory consumer protections or jurisdictional rights that apply.
17. Contact
For account, course or payment enquiries:
ProStudy Hub
Email: hello@prostudyhub.com
Website: https://prostudyhub.com